Tag Archives: Intelligence quotient

What is Emotional Intelligence?

We hear the term “Emotional Intelligence” a lot in workplaces. We get told that great leaders have it. Our performance reviews tell us to increase it. But what is it? Here’s my own definition:

Emotional Intelligence is the ability to consciously align your behaviors to a desired outcome.

It may sound simple, but that doesn’t mean it’s easy. That’s because behaviors are influenced by emotions, and emotions are influenced by a variety of things like personal needs, values, past experience, and instinct. The raw input of our environment passes through these filters, and our brain delivers a verdict in the form of an interpretation. And that, in turn, produces a behavior.

How The Brain "Channels & Chooses"

Basically, it’s “Channel and Choose.” Your brain receives stimulus, channels it through your own personal filters, and then chooses an action.

One of the wondrous and amazing things about the human brain is that it can operate at a meta level of consciousness, above these routine brain processes. We can become aware of our own needs and values that trigger particular emotions. We can process those emotions and then evaluate potential responses. We can learn to recognize situations that create an “emotional-hijack” and produce ineffective (or even destructive) behaviors—and change that course.

Continue reading

Advertisements

Projects Are About People: Using Your Emotional Intelligence

Managing emotions is key to managing projects

You are a Project Manager. You may not realize it, and you may have some other title engraved on your business card, but believe me—you are. Envision a Saturday morning. Paint brush in hand, in-laws arriving tomorrow, and you angry at the realization that there’s not enough paint to finish the guest room. Your spouse is standing by, volunteering well-intentioned guidance “Don’t fall off that ladder!”

At this very moment, you are a Project Manager, trust me.
What’s more, I can predict the outcome of this project based in large part on the very next thing you do. It’s not whether you actually fall off that ladder, or whether you’re able to get more of the custom-colored paint. Sure, you’ll need to address those things… but the real predictor of how your day’s going to unfold is what you say next to your spouse:

(read the rest of my guest post at Tom’s Planner.com)