Category Archives: dashboard

Project Metrics: The Double-Edged Sword

Metrics can swing both ways

Metrics can slice both ways!

We all know that metrics are critical to running a business. We need those leading and lagging indicators of performance, so we can change course where needed and keep doing what works.

Metrics, however, are a slippery beast. In addition to measuring the results of actions, they also motivate action. And this is where things can go either fabulously right, or terribly wrong. What’s worse is that we may not realize what outcome we are promoting until it is too late.

Here’s an example from early in my career. This experience seared onto my brain the awesome power of metrics to influence behavior. And with that power comes great responsibility to ensure that the outcome we motivate is the one that we want.

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Dashboards and Pumpkin Muffins: A Confession

Meaningful dashboard metrics

Wake Up And Smell The Metrics!

I have a confession to make.  It’s from the days when I was still working for a large corporation and leading part of an enterprise-wide strategic IT change initiative. It was huge and encompassed dozens of programs and sub-projects, all aimed at transforming the global IT organization. It was driven top-down and had strict reporting requirements including a mega-metric that tracked who didn’t submit their weekly report. That particular metric got a lot of attention from the Steering Committee of VPs, who were being held accountable by the CIO to submit a consolidated dashboard.

Every week, I dutifully, painfully, and manually composed the required PowerPoint dashboard slide, doing my best to force-fit my program status into the pre-ordained format—which didn’t really work. I had to choose one color—Red, Yellow, or Green, to characterize the current status of my entire program, which was global and massive in itself. I had already been warned by my leadership that there were no “Reds” allowed, and no getting creative with “Oranges” as some do… so my choices were Green or Yellow. There was a tiny box for a 6 pt. font paragraph commentary on that status, which made me feel a bit better, since I could at least qualify the color rating.

Well, feeling rushed and cranky one November Friday, I decided to try a little experiment. Continue reading