Monthly Archives: May 2011

Dashboards and Pumpkin Muffins: A Confession

Meaningful dashboard metrics

Wake Up And Smell The Metrics!

I have a confession to make.  It’s from the days when I was still working for a large corporation and leading part of an enterprise-wide strategic IT change initiative. It was huge and encompassed dozens of programs and sub-projects, all aimed at transforming the global IT organization. It was driven top-down and had strict reporting requirements including a mega-metric that tracked who didn’t submit their weekly report. That particular metric got a lot of attention from the Steering Committee of VPs, who were being held accountable by the CIO to submit a consolidated dashboard.

Every week, I dutifully, painfully, and manually composed the required PowerPoint dashboard slide, doing my best to force-fit my program status into the pre-ordained format—which didn’t really work. I had to choose one color—Red, Yellow, or Green, to characterize the current status of my entire program, which was global and massive in itself. I had already been warned by my leadership that there were no “Reds” allowed, and no getting creative with “Oranges” as some do… so my choices were Green or Yellow. There was a tiny box for a 6 pt. font paragraph commentary on that status, which made me feel a bit better, since I could at least qualify the color rating.

Well, feeling rushed and cranky one November Friday, I decided to try a little experiment. Continue reading

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Get The Towel First: How Our Brains Trick Us into Indifference

I’m about to share one of my top process efficiency discoveries of all time. Well, OK, I don’t want to oversell this… but it’s something that both amazes and amuses me, many times a week.

Before we continue, however, a bit of context is required.  Female readers will resonate with this immediately. And for the men—well, you’re about to get a peek into that mysterious enclave known as—The Ladies Room (and yes, we persist in calling it that, despite the more P.C. signage of “WOMEN” on the door.)

Emotional Intelligence and Public restrooms

What Causes The Mess?

So Ladies: I think that you’ll agree that large public restrooms can be pretty messy. There’s almost always soapy water pooled on the counters and floors. Paper towels fallen from overstuffed trash bins lay half-soaked, and sometimes there’s even a muddy path leading to the stalls.  Leaning over to reach the wall-mounted soap dispenser results in a wet jacket hemline. Ugh.

What’s up with this? It doesn’t happen at home (exception noted for any family with 2+ young children.)  Is it the sheer volume of usage that causes  this mess? Or is it… something more subtle?

Continue reading